Shipping Policy
Thank you for visiting and shopping at Charmybag.
Global Shipping
We are pleased to offer global shipping to our customers.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout. Enjoy free shipping for orders over $30! For Hawaii and Alaska, we charge an extra shipping fee of $30 for every order.
Shipment Processing Time
All orders are processed within 7 business days of receipt. During peak seasons or high order volumes, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.
Estimated Transit Time
After your order is dispatched, the estimated shipping time is typically between 7 to 15 working days under normal circumstances.
Delivery Guarantee
Our delivery guarantee ensures that your order will be delivered within 20 working days. If your order does not arrive within the guaranteed timeframe, we will issue a full refund. Please note that we cannot offer a refund if the non-delivery of your package is due to customer-related issues, such as refusal to clear customs, refusal to accept the package upon delivery, or failure to provide an accurate shipping address and contact information.
Reshipment
If your package is damaged or lost during transit, we will provide a free reshipment.
If the issue is due to customer-related reasons, such as refusal to clear customs, refusal to accept the package upon delivery, or failure to provide an accurate shipping address and contact information, the customer will be required to pay an additional 25% of the product value as shipping fees to arrange for a reshipment.
For reshipment services, please contact us:
Charmybag
Email: support@charmybag.store
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped.
Customs, Duties, and Taxes
Charmybag is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility, including tariffs, taxes, and other costs.
Do you ship overseas?
😊 Yes, we ship worldwide! 🌍 Shipping fees apply and are calculated at checkout.
Orders over $30 (AUD $45) get free global shipping.✈️ For Hawaii and Alaska, we charge an extra shipping fee of $30 for every order.
Will I need to pay import tax or tariffs on my order?
United States: No! We use prepaid import tax shipping, so you don’t need to worry about tariffs at all. Your package will arrive directly at your door. ✨📦
Other countries: We usually declare your package as a gift with a reported value under $2. This way, even if your local government charges an import tax (most don’t), the fee will be very small and easy to handle. 💖
How long will it take to get my order?
🚚✨ Most standard shipping orders arrive in 7–10 days, depending on your region.
🚀 Once your order ships, you’ll get an email with tracking info. 💖
How can I participate in the promotion?
✨ It’s easy! For buy 5 get 1 free, add qualifying items to your cart—once your total hits the required amount, the discount applies automatically at checkout. No code needed!
For other promotion, you need to enter the promotion code during check out.
How can I return a product?
💖 Yes, we accept returns on most items!
If you're not fully satisfied, you can return your order within 14 days of delivery.
Just make sure the item is unused, in its original packaging, and includes all tags.
Who pays for return shipping?
If the return is due to a mistake on our part (e.g., wrong or defective item), we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping fees.😊
What if my item is damaged or defective?
😔We’re sorry to hear that! 🙏Please contact us within 7 days of receiving your order by support@charmybag.store, and we’ll gladly assist you with a replacement or refund.
Where is my refund?
Refunds typically take 5-7 business days to process after we receive your return. If it’s been longer than this, please contact us at support@charmybag.store, and we’ll be happy to help!😊