Return and Refund Policy
Effective Date: April 9, 2026
Return Policy
At Charmybag, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
1. Return Window
You have 14 days from the date you receive your item to request a return.
2. Eligibility Criteria
To qualify for a return:
- Condition: The item must be in the same condition as when receivedโunworn, unused, and in its original packaging. All tags, labels, and any included accessories or gifts must be intact and undamaged.
- Exclusions: Special offers, discounted items, and gift cards are not eligible for return.
- Proof of Purchase: A valid receipt or proof of purchase is required.
3. Return Process
To initiate a return:
- Contact Us: Email our customer service team at support@charmybag.store within the 14-day return window to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Authorization: Wait for a return authorization and instructions before sending back any items. Unauthorized returns may not be accepted.
4. Shipping Costs
- Customer Responsibility: You are responsible for the shipping costs associated with returning the item.
- Recommendations: We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.
5. Restocking Fee
A 20% restocking fee will be deducted from your total refund amount.
6. Damaged or Defective Items
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item:
- Contact Us Promptly: Email support@charmybag.storeย immediately with your order number and a description of the issue.
- Resolution: We will evaluate the problem and work to resolve it promptly, which may include a replacement, exchange, or refund.
7. Refunds
Once your return is received and inspected:
- Notification: We will notify you of the approval or rejection of your refund.
- Processing: If approved, the refund will be processed to your original payment method within 10 business days.
- Bank Processing Time: Please note that your bank or credit card company may take additional time to process and post the refund.
- Follow-Up: If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@charmybag.store.
8. Non-Returnable Items
Certain items are non-returnable:
- Special Offers and Discounts: Items purchased during special promotions or at discounted prices.
- Gift Cards: All gift cards are final sale and cannot be returned or refunded.
9. Changes to This Policy
We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting to our website.
10. Contact Us
If you have any questions or concerns about our return policy, please contact us:
Charmybag
Email: support@charmybag.store
Do you ship overseas?
๐ Yes, we ship worldwide! ๐ Shipping fees apply and are calculated at checkout.
Orders over $30 (AUD $45) get free global shipping.โ๏ธ For Hawaii and Alaska, we charge an extra shipping fee of $30 for every order.
Will I need to pay import tax or tariffs on my order?
United States: No! We use prepaid import tax shipping, so you donโt need to worry about tariffs at all. Your package will arrive directly at your door. โจ๐ฆ
Other countries: We usually declare your package as a gift with a reported value under $2. This way, even if your local government charges an import tax (most donโt), the fee will be very small and easy to handle. ๐
How long will it take to get my order?
๐โจ Most standard shipping orders arrive in 7โ10 days, depending on your region.
๐ Once your order ships, youโll get an email with tracking info. ๐
How can I participate in the promotion?
โจ Itโs easy! For buy 5 get 1 free, add qualifying items to your cartโonce your total hits the required amount, the discount applies automatically at checkout. No code needed!
For other promotion, you need to enter the promotion code during check out.
How can I return a product?
๐ Yes, we accept returns on most items!
If you're not fully satisfied, you can return your order within 14 days of delivery.
Just make sure the item is unused, in its original packaging, and includes all tags.
Who pays for return shipping?
If the return is due to a mistake on our part (e.g., wrong or defective item), we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping fees.๐
What if my item is damaged or defective?
๐Weโre sorry to hear that! ๐Please contact us within 7 days of receiving your order by support@charmybag.store, and weโll gladly assist you with a replacement or refund.
Where is my refund?
Refunds typically take 5-7 business days to process after we receive your return. If itโs been longer than this, please contact us at support@charmybag.store, and weโll be happy to help!๐